Frank Mlinarec
A Master Black Belt with over twenty experience, Frank Mlinarec serves as Master Black Belt coach and certification agent for Black Belt apprentices and Senior and Operational Management Teams. He has successfully designed and facilitated the implementation of improvement methods in a diverse range of industries including healthcare, printing and publishing, chemical refining, resort hospitality and manufacturing. Frank is expert at applying the various concepts and tactics associated with the improvement methods of Deming, Juran, Lean, and Six Sigma. Certified by the American Society of Quality as a Quality Engineer and a Six Sigma Master Black Belt, Frank provides a creative and effective use of PDCA, DMAIC, advanced tools such as DOE, DFSS, strategic planning, and behavioral assessment tools while working with organizations on their strategic, operational, and behavioral challenges. Frank's healthcare experience radically improving patient care throughput, surgery, ED, productivity, and Cost of Quality recovery, transcends a broad range of applications, including, but not limited, to:
" A surgical department decreased turnaround time for by 40%, driving a 10-fold optimization of capacity utilization, enhanced revenue, and increased surgeon and patient satisfaction.
" A medical step-down unit deceased discharge delays by 60%, radically improving patient flow and satisfaction while recovering DRG costs and LOS.
" An emergency department reduced consult delays by 50%. This allowed for swifter discharge to home or admission to unit decisions to occur. This also decreased the overall throughput time for the ED, decreased the Left Without Being Seen (LWBS) statistics, and increased patient satisfaction.
" A food service team decreased the percent of in-patient meal errors by 70%. This reduced meal prep costs, increased patient satisfaction and helped to avoid potentially significant costs associated with patient adverse reaction to non-prescribed meal contents.
" A maintenance department increased the in service availability of IV pumps by 80%. This decreased patient care delays throughout the hospital, avoided unnecessary purchase of additional IV pumps, and increased patient and staff satisfaction.
" A hospital pharmacy reduced the delivery time of medications to the in-patient units by 50%. This reduced duplicate orders being placed, reduced pharmacist rework, and reduced potential for wrong medications to be administered.
Frank can be contacted at frankm@chipcaldwellassoc.com
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Chip Caldwell | David Ferrin | Bruce Tilley || Frank Mlinarec | Lynne Sisak, BSN